refund policy

last updated october 14, 2026

We want you to feel confident when you buy from Remix. Because our products are digital and available for instant download, all sales are generally final. That said, we’ll always do the right thing in cases like duplicate purchases or confirmed technical issues.

What we’ll refund

You may be eligible for a refund if:

Duplicate purchase – You were charged more than once for the same item/plan.
Confirmed technical defect – A file is corrupted or contains a reproducible issue that we cannot fix or replace.
Unresolved access problem – You cannot access or download a purchased item after we’ve troubleshot with you.
Billing error – A processing error on our side resulted in an incorrect charge.

Wherever possible, we’ll first try to repair or replace the file(s). If we can’t reasonably resolve the issue, we’ll refund the purchase.

Not eligible for refund

Refunds aren’t issued for:

Change of mind or “no longer needed” after download
Style/preference mismatch
Accidental purchase not caused by a site error
Software/skill limitations (our templates list requirements; many edit in Photoshop or the free online editor Photopea)
Internet/connectivity issues during download
Unverified issues we’re unable to reproduce

Non‑refundable: Subscription fees are non‑refundable once charged. You can cancel anytime to stop future renewals.
Pro members only: Custom retitles and priority support are part of the Pro plan and are not refundable once delivered.
Billing errors/duplicates: We will correct and refund any proven duplicate or erroneous charges.

À la carte purchases

Every template except social templates is available individually, and most are $17–$27 each (social templates are plan‑only). À la carte sales follow the same refund criteria above (duplicates, confirmed defects, or unresolved access problems). Where a template is sold with a choice (Personal Use or Commercial Use, Graphics Only or with Sermon Bumper), pick the one you need: the other option bought later is a separate purchase at its full price, and choosing the wrong one isn’t grounds for a refund.

How to request a refund

Please use our Contact form or email hello@remixchurchmedia.com with:

Order number (or the email used at checkout)
Product name/link
What went wrong (include screenshots or error messages)
Any steps you’ve already tried

We’ll review your request and get back to you as quickly as we can.

Timing & method

Approved refunds are issued to the original payment method.
Once processed, funds typically appear in 5–10 business days, depending on your bank or card issuer.

Chargebacks

If something isn’t right, please contact us first so we can help. Filing a chargeback before reaching out may delay resolution and can result in a temporary hold on your account.

Questions

Not sure whether your situation qualifies? We’re happy to help—start a conversation on our Contact page or email hello@remixchurchmedia.com.

Questions about any of this? Send us a message and a real person will get back to you.