Refund Policy

Remix Church Media Return Policy

At Remix Church Media, we prioritize your satisfaction and peace of mind. We understand that circumstances may arise where a return or a refund is considered. To ensure clarity and fairness in these situations, we have established the following Return Policy.

Eligibility for Refund

You may be eligible for a refund under the following conditions:

• Duplicate Purchases: If you accidentally purchase the same template more than once, we understand the oversight and will issue a refund for the duplicate transaction(s).

• Unresolved Technical Problems: If you encounter technical issues with our template that our support team is unable to resolve, we recognize the impact on your experience and offer a refund.

• Confirmed Template Defects: If a template you’ve purchased has a confirmed technical defect that we acknowledge and are unable to rectify, a refund will be provided.

Non-Eligible Refund Scenarios

Please be aware that refunds are not granted in the following scenarios:

• Changed Mind or No Longer Needed: If you decide that you no longer want or need the template after purchase.

• Preference Shifts: If your preference for the template’s style or functionality changes post-purchase.

• Lack of Expertise or Software Compatibility: If the template does not suit your skill level or does not meet specific software compatibility requirements.

• Accidental Purchases: If the purchase was made unintentionally, except in cases of a website error on our part.

• Perceived Quality Concerns: If the template does not meet subjective expectations of quality.

• Internet Issues During Download: If problems arise from your internet connectivity while downloading our template.

• Unverified Technical Issues: If there are technical claims made that we cannot verify or substantiate.

Membership Plans

Please note that all membership plans are final and non-refundable. We encourage our members to review their plan selections carefully to ensure they meet their needs before purchase.

Digital Sales Finality

All digital sales through Remix Church Media are considered final. We may offer refunds at our discretion, in alignment with our commitment to customer satisfaction and service excellence. Our aim is to be fair and transparent in our refund process, ensuring that we address genuine concerns and issues.

Requesting a Refund

If you believe your situation warrants a refund based on the criteria above, please don’t hesitate to contact us. Our team is dedicated to providing support and ensuring that your experience with Remix Church Media is exceptional.

To initiate a refund request, please contact our customer service team with the following information:

• Your order number
• The template in question
• A detailed explanation of the issue or reason for the refund request

Our team will review your request and respond with further instructions or questions to assist you efficiently.

Contact Us

For any questions regarding our Return Policy or to submit a refund request, please reach out to us at:

• Email: hello@remixchurchmedia.com

We’re here to help and ensure that your interaction with Remix Church Media is positive and satisfying. Thank you for choosing Remix Church Media.