help
got questions? we have answers
Helpful answers before and after you sign up. If you can’t find what you need, reach out. We’re happy to help.
plans & pricing
What’s included in each plan?
Social gives you unlimited access to the social templates. Standard is everything in Social plus the full template library (sermon series, events, slides, motions, bumpers, toolkits) and Remix Studio. Pro is everything in Standard plus Remix Studio Pro (AI images, Sermon Builder, your brand kit), custom retitles and priority support. Compare the plans.
Do I get unlimited access?
Yes—your plan gives you unlimited access to the library it covers. To keep things fair for everyone, each account gets up to 15 full downloads a day (each full pack, collection part or sermon bumper counts). Single graphics and images-only downloads don’t count, and the count starts over at midnight Eastern.
Can I buy without a plan?
Yes. Every template except the social ones can be bought on its own, and most are $17–$27. If you need more than 2–3 a month, a plan saves money and opens the full library. (Social templates come with a plan.)
How often do you add new designs?
New templates drop every week so there’s always something fresh for upcoming sermons, seasons, and events.
Can I switch plans or upgrade/downgrade?
Absolutely. Change plans anytime from your account. Moving up starts right away: you pay the difference for the rest of your billing period (switching to a different billing period, say monthly to yearly, starts a new one today, minus what's left of your current plan). Moving to a smaller plan starts at your next renewal.
Is yearly billing a better value?
Yes—yearly billing costs less than paying month to month. The pricing page shows the savings for each plan.
What are custom retitles?
Pro members only. Tell us the title you need (and, for an event, its date, time and place) on a sermon series, event or slides template and we’ll deliver a retitled, ready-to-use file in up to 3 business days. Pro includes 5 retitles each calendar month (they don’t roll over), requested right from the template page. Retitles cover the graphics and the stinger video; sermon bumper videos aren’t retitled.
Can I purchase a single template?
Yes. Every template except the social ones is available à la carte, and most are $17–$27. It’s perfect for one-off needs or trying Remix before picking a plan. (Social templates come with a plan.)
I bought a single template. How do I download it?
Right after you pay, the thank-you screen has a download button for each file. After that, sign in with the email you paid with (no password needed: we email you a link) and it’s under your templates on your account, and on the template’s page. Your receipt has the same links.
using templates
Are the templates editable?
Yes! Every sermon series, event, slides and social template includes a Photoshop (PSD) file with editable Smart Objects for the title and background elements. Double-click the “Edit Title” or “Edit BKG” to open them in a new window and quickly update text and swap imagery.
Do I need Photoshop?
Not necessarily. On Standard and Pro, 850+ templates open in Remix Studio, our editor that runs in your browser: change the words, photos and colors, and download. For most templates you can also use Photopea (free, browser-based) or Affinity Photo (one-time purchase) to open and edit the Photoshop file. Most packs also include blank backgrounds (the art without the words) that you can use in online editors like Canva.
Can I edit templates on my phone?
Use a computer for editing. The Photoshop files are large and layered, and Photopea and Remix Studio are built for a bigger screen and a mouse. On your phone you can browse, download, and post the ready-made graphics that come with each template (posts and stories included), then make changes on a computer when you need your own words on them. On an iPhone, a downloaded graphic goes to Files › Downloads: open it, tap Share, then Save Image to put it in Photos for Instagram.
Do you include fonts?
We don’t supply font files due to licensing restrictions, but most templates list the fonts they use. In Remix Studio, templates open with their fonts ready. In Photoshop, we often use Adobe Fonts, which sync automatically when you’re logged in. Using Photopea? Get the font first (each template page links the fonts it uses; some are free, some paid) and open the font file in Photopea, or pick a similar one.
What sizes or resolutions are included?
Most templates include multiple sizes (4K & HD slides, square, story, FB cover, etc.). Video assets include HD and 4K. Check the product page for exact details.
Do you have Canva templates?
Not anymore. Our graphics come as layered Photoshop files, and you don’t need Photoshop to use them: most open in Photopea for free, right in your browser. Many also open in Remix Studio, our editor for Standard and Pro members.
licensing & usage
How can I use Remix templates?
Use them to create graphics/videos for your own church across print, screens, and social. You can export and share final images/videos with your team.
What’s not allowed?
No reselling templates, no re-licensing, and no distributing source files (e.g., PSDs or project files) to clients or marketplaces. AI training/ingestion is not permitted.
I design for multiple churches—what license do I need?
For one design toolkit or collection, buy it with a Commercial Use license where its page offers the choice (otherwise it's for your own church). For ongoing client work, choose Freelancer. It includes commercial use for our Design Toolkits when creating for multiple, unrelated church clients. Staff at a single (even multi-site) church should use Social, Standard or Pro.
account & billing
What payment methods do you accept?
We accept major credit/debit cards. Apple Pay/Google Pay may appear depending on your device and region. Payments are processed securely by our payment partner, Stripe. We don’t store card details on our servers.
When will I be charged?
À la carte purchases are charged at checkout. Plans are charged when you start and then automatically on your renewal date until you cancel.
Will my plan auto-renew?
Yes. Subscriptions renew automatically on your billing date. You can cancel anytime before renewal; you’ll keep access through the end of the current period.
How do I update my payment method or billing details?
Go to your account and choose update next to your card in the plan box. To change the billing name/address or church info on invoices, contact Support.
Do you offer promo codes? How do I use them?
Sometimes! If you have a code, enter it at checkout before paying. One code per order unless otherwise noted.
Can I refer another church?
Yes. Paying members have their own referral code and link on their account page. A church that’s never had a Remix membership gets half off its first month, and once they’ve been a member for a month, a month of your plan comes off your next bill. Up to 6 free months a year. Got a code from another church? Open their link, or enter the code under have a code? when you join.
My subscription payment failed—what happens?
We’ll retry your payment and email you to update your card. If payment can’t be processed, access may pause until it’s resolved.
Can I transfer my subscription to another staff member?
Yes. Contact Support and we’ll help move it over to the new email.
Can my whole team use one account?
Yes. We don’t offer team plans right now, so share your account’s login with your church’s staff and volunteers: set a password on your account page, then share the email and password (sign-in links go to your inbox, so a password is easier for a team). Everything in your plan (on Pro, custom retitles too) belongs to the account, so your team shares it.
Where can I get invoices/receipts?
Receipts are emailed after every payment. You can also find past invoices on your account: choose past invoices in the plan box.
How do I cancel my subscription?
Go to your account and choose cancel membership in the plan box. You’ll keep access until the end of your prepaid period.
Do you offer refunds?
Digital sales are final. We’ll consider refunds for issues like duplicate purchases, confirmed defects, or technical problems we can’t resolve. See our Refund Policy for details.
didn’t see your question?
We’d love to help. Send us a message and we’ll get back to you as quickly as we can.