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FAQs

Find answers to common queries about our products, subscriptions, and how to get the most out of Remix.

If you can't find what you're looking for, reach out to us anytime.

Send us an email by using the question button in the lower left corner.

• Where do I find my downloads?

  Accessing Your Past Download Files

  1. Go to Orders: Start by selecting ‘Orders’ from the menu. This will take you to your order history.
  2. View Past Order: Find the order you’re interested in and click the ‘View’ button associated with it.
  3. Find Download Links: Within the details of this order, you’ll see download links for the files you previously acquired. You can click these links to access your files.

  Note for All Access Plan Members: If you have an All Access plan, please note that downloads are not available in the account section. For any specific download requests or inquiries, please contact our support team for assistance.

• What if my file doesn’t download or work correctly?

  If you encounter any issues with downloading or opening a file, use the question button in the lower left corner to contact our support team with your order details. We are here to assist and resolve any technical difficulties within a few hours. 

• Can I subscribe to the whole library?

  Yes, you can! Our All Access plans offer full access to our entire library, ensuring you have a wealth of resources at your fingertips. Check out our available plans for more details.

• How often do you add new designs?

  We’re constantly adding fresh content every week. While we don’t have a set number of designs each week, we make sure to bring you designs that are relevant, timely, and super trendy, no matter the season.

• What is included in a standard template?

  At Remix, we’ve meticulously designed our standard templates to cater to your diverse needs with maximum flexibility and ease. Here’s what you can expect with each template:

  • A Variety of Editable Files: Our templates are versatile, offering files in various formats to seamlessly integrate into your workflow.
  • Multiple Sizes for Different Needs: Each template is thoughtfully equipped with an editable Photoshop source file, including 5 customizable sizes to cover a broad range of uses:
    • HD Slide: Perfect for presentations and larger displays.
    • Square Image: Ideal for social media posts and profile pictures.
    • Story Image: Designed for engaging Instagram or Facebook stories.
    • FB Cover Photo: Tailored to make your Facebook page stand out.
    • Blank Notes Slide: A flexible format for notes or additional content.
  • Check for More: Our newer templates include additional sizes including 4K and loser third slides! Please visit the ‘What’s Included’ section on each product page for detailed information.

  Important to Note:

  • Fonts Are Separate: To give you the freedom of choice, we don’t include fonts in our templates. However, we commonly use and recommend free fonts from Adobe and Google, as well as accessible options from various free font repositories and affordable premium sources.

  Dive into our templates and discover the perfect canvas for your creative vision – with Remix, the possibilities are endless!

• Can I get a refund for al la carte purchases?

  At Remix, we understand that sometimes things don’t go as planned. That’s why we offer refunds in certain situations to ensure your satisfaction and peace of mind.

  You are eligible for a refund in the following cases:

  • Duplicate Purchases: If you’ve accidentally bought the same product more than once.
  • Unresolved Technical Problems: If you face any technical issues that our team is unable to fix.
  • Confirmed Product Defects: If the product has a technical issue that we acknowledge and can’t rectify.

  However, it’s important to note that refunds are not granted in the following scenarios:

  • Changed Mind or No Longer Needed: If you decide you no longer want or need the product after purchase.
  • Preference Shifts: If you change your mind about the product’s style or functionality.
  • Lack of Expertise or Software Compatibility: If the product doesn’t suit your skill level or software requirements.
  • Accidental Purchases: If the purchase was made unintentionally and not due to a website error.
  • Perceived Quality Concerns: If the product doesn’t meet subjective expectations of quality.
  • Internet Issues During Download: If download problems arise from your internet connectivity.
  • Unverified Technical Issues: If there are technical claims that we can’t substantiate.

  Please remember, all digital sales are considered final. We offer refunds at our discretion, ensuring that they are fair and in line with our commitment to customer satisfaction and service excellence.

  If you find yourself in a situation where you believe a refund is warranted, please don’t hesitate to reach out to us. We’re here to help and ensure your experience with Remix is nothing short of fantastic.

• What programs do I need to use Remix Templates?

  To ensure a smooth and enjoyable experience with Remix, we’ve crafted our files with user-friendliness in mind.

  For Standard Template Files: Each template comes with an editable Photoshop (PSD) file, allowing you to tailor it to your specific needs with ease. While Adobe Photoshop is our recommended choice for optimal compatibility and feature access, you’re not limited to it. Alternative programs like Affinity Photo, Canva, and Gimp are also capable of opening PSD files. Do note, though, that some specialized effects might not transfer perfectly across different platforms.

  For Canva Templates: For those opting for our Canva templates, all you need is a Canva account. Once you have that set up, you can access and edit the template links directly within Canva’s user-friendly interface. This makes customizing and creating with our templates a breeze, even for those who are new to graphic design.

  Our aim is to provide you with versatile and accessible tools, whether you’re a seasoned designer or just starting out. Happy designing!

• Where do I find the fonts I need?

  Finding Your Fonts in Remix Templates:

  • In Photoshop: When you open a template, select the font and the name automatically appears in the text panel.
  • Font List Included: Newer templates feature an included list of fonts used, saving you time.
  • Need Help? If you’re looking for alternative fonts or have any questions, our team is just a message away.

  Finding the perfect font is hassle-free with Remix!

• Can I request a custom title or date change?

  At Remix, we believe in making each template uniquely yours. That’s why we offer easy customization options for titles and dates:

  • Instant Customization: Look for the “Customize For Me” button on each template. With a simple click and a quick form fill-out, you can request a custom title or date change. This tailored service is available at $47 per template, ensuring your design perfectly aligns with your needs. Please allow up to 3 business day for completion.

  • Unlimited Retitles with Membership: If you frequently need customizations, consider our All Access Pro Plan. It offers unlimited retitles, providing you with continuous flexibility and creativity for all your projects.

  Please Note: For more comprehensive customizations, turn to Church Media Squad, our parent company. Visit churchmediasquad.com for a 14-day free trial. Plus, Church Media Squad members get free access to Remix Church Media! 

  Transforming your templates is effortless and efficient with Remix – Your vision, our expertise!

• Where are my receipts/invoices?

  Accessing and printing your invoices from your Remix account is quick and intuitive:

  1. Access Your Invoices: Your invoices are systematically organized under the ‘Orders’ tab on your account page. To begin, click on your name in the top right corner of our site to access your account details.

  2. Navigate to Your Orders: Once you’re in your account, select the ‘Orders’ tab from the menu. This will display a list of all your previous orders.

  3. Download Your Invoice: Locate the order for which you need an invoice and click the ‘Invoice’ button. This action will download the invoice corresponding to that specific order.

  4. Print Your Invoice: After the invoice is downloaded, open the file on your device. You can then print it out for your records or save it for future reference.

  These streamlined steps ensure that you can effortlessly download and print any of your past order invoices. Should you need any assistance or a specific receipt, don’t hesitate to reach out to our customer support team.

• Can I use content from your site in AI software?

  We value and protect the integrity of our content at Remix. As such, the use of our materials in conjunction with Artificial Intelligence (AI) software is strictly regulated. This includes, but is not limited to, AI platforms like Midjourney, Adobe Firefly, Canva Text to Image, OpenAI, and similar technologies.

  Key Points to Remember:

  • Prohibited AI Usage: Utilizing our content directly within AI software is not allowed. This policy is in place to preserve the unique nature of our designs and the hard work of our creative team.
  • No Unauthorized Methods: Practices such as “scraping” or other unauthorized methods of extracting content for use in AI applications are strictly prohibited.

  Our priority is to maintain the quality and exclusivity of our content for our valued users. We appreciate your understanding and cooperation in adhering to these guidelines.

• What if I need to cancel my subscription?

  While we would hate to see you go, we understand that circumstances change. If you decide to cancel your subscription, here’s how to do it smoothly:

  1. Navigate to Subscriptions: Begin by clicking on the ‘Subscriptions’ button in your account menu. This will display an overview of your current subscription.

  2. Select Your Current Plan: Find your active membership plan in the list and select it to see more details.

  3. Initiate Cancellation: Look for the ‘Cancel’ button within your membership details and click it to start the cancellation process.

  4. Confirm Your Decision: Follow the prompts to confirm your cancellation. This ensures that your request is properly processed.

  If there’s anything we could do to enhance your experience or address any issues, please don’t hesitate to reach out to us. Your feedback and satisfaction are important, and we’re always here to help.

  Important Note: After cancellation, you’ll retain access to all the subscription benefits until the end of your current billing cycle, whether it’s monthly or yearly. This is because your subscription is prepaid. We want to ensure you enjoy the full value of what you’ve paid for.