Got questions? We have answers
Helpful answers before and after you sign up. If you can’t find what you need, reach out—we’re happy to help.
Plans & Pricing
What’s included in each plan?
Social Access – unlimited access to Social templates. All Access – everything in Social plus the full template library (sermons, events, announcements, motions, bumpers, toolkits). All Access Pro – All Access plus custom retitles and priority support.
Do I get unlimited access?
Yes—your plan gives you unlimited access to the library it covers. To keep things fair for everyone, there’s a generous daily download limit (most churches never hit it).
Can I buy without a plan?
Yes—most templates can be purchased individually for $17–$27. If you need more than 2–3 a month, a plan saves money and opens the full library. (Note: Social templates are plan-only.)
How often do you add new designs?
New templates drop every week so there’s always something fresh for upcoming sermons, seasons, and events.
Can I switch plans or upgrade/downgrade?
Absolutely—change plans anytime. Your new plan begins on your next billing cycle.
Is yearly billing a better value?
Yes—save about 12–15% when you choose yearly billing versus monthly.
What are custom retitles?
Pro members only. Tell us the series or event title for a specific template and we’ll deliver a retitled, ready-to-use file—typically in about 3 business days.
Can I purchase a single template?
Yes—most templates are available à la carte for $17–$27. It’s perfect for one-off needs or trying Remix before picking a plan. (Social templates are not included.)
Using Templates
Are the templates editable?
Yes! Every standard template includes a Photoshop (PSD) file with editable Smart Objects for the title and background elements. Double-click the “Edit Title” or “Edit BKG” to open them in a new window and quickly update text and swap imagery.
Do I need Photoshop?
Photoshop is recommended, but not required. You can use Photopea (free, browser-based) or Affinity Photo (one-time purchase) to open and edit our templates. Each template also includes background layers to import and use in online editors like Canva.
Do you include fonts?
We don’t supply font files due to licensing restrictions, but each template lists the fonts used. We often use Adobe Fonts, which sync automatically with Photoshop when you’re logged in.
What sizes or resolutions are included?
Most templates include multiple sizes (4K & HD slides, square, story, FB cover, etc.). Video assets include HD and 4K. Check the product page for exact details.
Do you have Canva templates?
Yes—browse the Canva category. Where available, product pages include a link to edit in Canva.
Licensing & Usage
How can I use Remix templates?
Use them to create graphics/videos for your own church across print, screens, and social. You can export and share final images/videos with your team.
What’s not allowed?
No reselling templates, no re-licensing, and no distributing source files (e.g., PSDs or project files) to clients or marketplaces. AI training/ingestion is not permitted.
I design for multiple churches—what license do I need?
Choose All Access Freelancer. It includes commercial use for our Design Toolkits when creating for multiple, unrelated church clients. Staff at a single (even multi-site) church should use Social/All Access/Pro.
Account & Billing
What payment methods do you accept?
We accept major credit/debit cards. Apple Pay/Google Pay may appear depending on your device and region. Payments are processed securely by our payment partner, Stripe,. We don’t store card details on our servers.
When will I be charged?
À la carte purchases are charged at checkout. Plans are charged when you start and then automatically on your renewal date (monthly or yearly) until you cancel.
Will my plan auto-renew?
Yes. Subscriptions renew automatically on your billing date. You can cancel anytime before renewal; you’ll keep access through the end of the current period.
How do I update my payment method or billing details?
Go to Account → Update Billing Info to update your payment method. To change billing name/address or church info on invoices, go to Account → Update Profile or contact Support.
Do you offer promo codes? How do I use them?
Sometimes! If you have a code, enter it at checkout before paying. One code per order unless otherwise noted.
My subscription payment failed—what happens?
We’ll retry your payment and email you to update your card. If payment can’t be processed, access may pause until it’s resolved.
Can I transfer my subscription to another staff member?
Yes. You can update the account email in Account settings, or contact Support and we’ll help move it over.
Where can I get invoices/receipts?
For nonmembers, head to Account → Orders, select an order date, then click Invoice to download/print it. For members, click order date on your account page.
How do I cancel my subscription?
Go to Account, click Cancel, and confirm. You’ll keep access until the end of your prepaid period.
Do you offer refunds?
Digital sales are final. We’ll consider refunds for issues like duplicate purchases, confirmed defects, or technical problems we can’t resolve. See our Refund Policy for details.
Didn't see your question?
We’d love to help. Contact Support and we’ll get back to you as quickly as we can.